Last Updated: 13-09-2025
At Lokanio, customer satisfaction and product quality are our top priorities. Since we deal in fresh fish, seafood, and meat, our refund and return policies are designed to ensure fairness while maintaining hygiene standards.
Refund & Replacement Eligibility
If the product is spoiled, damaged, or not as described, you are eligible for a replacement or refund.
Issues must be reported within 2 hours of delivery (with photos/videos as proof).
Non-Refundable Situations
If the product is not stored properly after delivery.
If the product was delivered fresh and later spoiled due to delay in consumption.
If the product is refused at the time of delivery without a valid reason.
Processing Time
